Support

Email contact@invix-ai.com for help with Invix. If you have an account, write from the address you use to sign in so we can find it. Signed in, you can also use Account → Contact Invix: we reply to your sign-in address.

What to include

• What you were doing and what you expected to see.
• The name of the page or tab where it happened.
• A screenshot if it helps explain the issue. Crop out account numbers, balances and other personal details.

Never email us a password, a brokerage login or an Interactive Brokers Flex token.

Account and sign-in

Forgot your password? Use Forgot password? on the sign-in page; the reset link arrives by email. If the email doesn't come, check your spam folder, then write to us.

Plans and billing

If your account uses Stripe, go to Account → Plan & billing → Manage billing to open the billing portal. The portal lets you update payment details, download invoices or cancel a subscription. See Plans, billing and cancellation for paid subscription terms.

A figure looks wrong

Tell us which figure looks wrong, the date it covers and how it differs from what you expected. You can describe a discrepancy without sending your brokerage statement. Check the notes beside the figure for missing prices, unidentified holdings or a connection that needs attention. If you changed a mapping or reconnected an account, use Refresh to recalculate.

AI apps

Go to Account → AI apps to see which apps have access. Revoke an app there even if you have already uninstalled it.

Privacy requests

Use Account → Data & privacy to export your data, delete brokerage data or delete your account. For individual files, see Your controls. For other requests about your personal information, write to privacy@invix-ai.com.

Reporting a security issue

If you find a vulnerability, write to contact@invix-ai.com with "Security" in the subject and enough detail to reproduce it. Please test only against your own account, don't access or change other people's data, don't degrade the service, and give us reasonable time to fix the issue before you disclose it. We won't take action against good-faith research that follows these rules. Our security.txt lists the same contact.